What you're wondering before calling.

From €180 excl. VAT per month, plus set-up at €690 excl. VAT. The diagnostic, from €290, is deducted if you subscribe for a year. There is no per-minute billing.

Each conversation beyond the plan is billed €0.15 excl. VAT. Nothing stops and the avatar keeps answering. If the overage recurs, we suggest the next plan up rather than letting the bill climb.

Yes, upwards at any time. Conversations not used in the month are not carried over.

The recommended commitment is 12 months. After that, the subscription continues monthly and can be cancelled with one month's notice. See the terms and conditions.

Each subprocessor is listed on our Security page. Hosting details are set out in the data processing agreement signed before launch.

No. Your data is used to run your avatar, never to train an AI model. Your avatar still gets better over time: you enrich its content based on the questions your customers ask it.

It announces that it is an AI from the first exchange, in writing and out loud, as Article 50 has required since 2 August 2026.

72% of French people would feel misled, or find it unacceptable, if a company did not tell them from the start that they are talking to an AI. Ipsos bva for ESCDA, Customer Service Observatory, 2025

Yes. In a project, your company remains the controller of its visitors' data; ARY acts as processor, under a contract signed before any access. Every sub-processor is named on the Security page, with its country. Your data is never used to train an AI model. Speech synthesis runs on a French AI, Mistral AI.

It says it doesn't have the knowledge to answer, then offers a next step: rephrase, point to the right page, or pass the question to your team with the context.

No. The avatar is installed with one line of code. We only rebuild a site when the diagnostic shows that is what's holding you back.

Yes. We have already linked sites to management software, to financing bodies, to an online shop and to task management tools. We only replace a tool if it's essential.

The timeline depends on how your current data is organised. The diagnostic assesses it and gives you a firm date.

Yes. Keep your chatbot and add an avatar in one click: Avatar (SDK), from €39 excl. VAT per month, animates the face inside your own interface. Agencies can also choose Avatar Widget or Avatar Agent. See the Partners.

Yes, if your customers ask questions and your teams answer them. Every trade has its customers, its questions and its tools. We start from yours: at the diagnostic, we look at your tools and your requests, and we tell you honestly what we can connect.

Our prices are public, and the diagnostic costs from €290, deducted if you subscribe for a year.

The diagnostic starts from your problems, not from the technology.

Yes. Twimi is live at Cahé Cosmetics, where the avatar “Hélène” advises customers on the brand's real catalogue. We deliver in milestones, with safeguards.